Service & Support

Hycontrol’s scheduled support service means you no longer have to concern yourself with arranging the maintenance of your system. Our team keep detailed records and will contact you when your service is due, making sure to give you plenty of notice to ensure your equipment is serviced with the minimum of disruption to your site. We will also remind you to arrange any plant hire, cherry pickers etc. that may be required for when our team arrives so there are no delays or issues before they start.

TAILOR-MADE SUPPORT PACKAGES FOR NON-STANDARD SITES

Before designing your optimum service and support package, we carry out a detailed site survey with you. We discuss the ins and outs of your daily site routine and consider any relevant legislation to help ensure that you remain compliant.

With a scheduled support plan from Hycontrol, you’ll have peace of mind knowing not only that you have support in an emergency, but you have a team regularly working to ensure an emergency never occurs.

ATTENTION TO DETAIL

Our engineers comprehensively check every aspect of your silo or tank level system - from top to bottom. That’s why, for example, we have a checklist of over 60 critical items to inspect when servicing Silo Protection or Bitumen Overfill Safety Systems.

Hycontrol will retain detailed information and drawings of your equipment. This means if one of our engineers visits your site or you’re telephoning our office-based technical support, we’ll have the information we need to hand.


TRAINED, COMPETENT ENGINEERS

Our engineers have all received extensive training, with qualifications including MPQC, SPA quarry passport, IPAF, MEWP, harness licences and ATEX awareness certification, as well as BTEC HNC in Electrical & Electronic Engineering and C&G 2365, 2330 and 2360. Furthermore, our teams undergo regular in-house training to keep up to date with the latest product innovations and industry regulations.